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This can be done either face to face or via shuttle where each person is seen separately. Full disclosure is made to the housing provider along with a copy of any good neighbour contracts. The mediator is then on call for a minimum of 3 to 4 months and the company take the entire case on so giving the housing provider cost and time savings. A three weekly update is provided to ensure that the housing provider stays fully informed. When the case is closed then a full closing statement is provided.

Professional Witness

This service is provided for securing evidence of excessive domestic noise up to crack house closures and every issue in between. Each professional witness visit is 4 hours long and the operator will identify noise issues and levels with a decibel meter and then provide a full court statement and court attendance if necessary.

Restorative Justice

Restorative justice focuses on the needs of the victims and the offenders, as well as the involved community rather than simply punishing the offender. Victims take an active role in the process, while offenders are encouraged to take responsibility for their actions, “to repair the harm they’ve done – by apologising, returning stolen money, or community service”.[2] Restorative justice involves both victim and offender and focuses on their personal needs. In addition, it provides help for the offender in order to avoid future offences. It is based on a theory of justice that considers crime and wrongdoing to be an offence against an individual or community, rather than the state.[3] Restorative justice that fosters dialogue between victim and offender shows the highest rates of victim satisfaction and offender accountability.